4 Best Practices for Advising Clients After Home Inspection TrainingFebruary 15, 2023
Once you become a Home Inspector, you will play an important role in a home buyer’s decision-making process, advising them on the home’s condition so they can make an informed purchasing decision. There are several best practices you should employ when advising future clients. These are rooted in excellent communication skills that your home inspector training will help you develop. Through them, you’ll be able to deliver the best possible service to your clients.
If you want to learn about these best practices, keep reading!
1. Don’t Overpromise and Underdeliver
As a Home Inspector, there will be things that you won’t be able to do while on the job. During your Home Inspector course, you’ll discover what those things are. For example, you can’t destroy or damage any property to inspect an aspect of the home. If it’s inaccessible, then it remains so. It’s important to make this clear to clients so they understand the full scope of your work and capabilities. If you tell them that you can do something when in fact, you know you can’t, you will be over-promising. Be sure to be clear in your communication because if you aren’t, this will lead to disappointment on the client’s side.
2. Maintain Professionalism After Home Inspector Training
You will inevitably encounter challenging clients during your time as a Home Inspector, but it’s how you communicate with them that’s important. You need to maintain your composure and act professionally at all times. During your training, you will learn various beneficial communication techniques. With unhappy clients, it will be vital to draw on them to navigate the situations professionally.
For example, if a client would like you to inspect an area that you’re unable to–whether it is unsafe or inaccessible–you can draw upon your communication skills to explain to the client that you’re not able to inspect that specific area and describe the reasons why. Providing a detailed explanation will allow the client to fully understand the scope of your work and why you’re unable to inspect some areas of a home. You may also suggest alternative options to the client, helping them get what they need without putting yourself at risk.
3. Ensure Clients Are Present During Home Inspections
This one might seem obvious, but it is important to try to do it with every client you have. When a client is there with you while you conduct the home inspection, they can ask questions and learn more about the process overall. If they only get the report, even if it is detailed and done thoroughly, it may not address a concern they would have had if they had been there. Utilizing the communication skills you mastered in training, you can accurately explain the situation to them during the inspection. This will help alleviate any concerns the client has and allow you to draw attention to what they should or should not be concerned about.
4. Always Be Transparent and Honest
When you become a Home Inspector, you will play a significant role in a client’s home buying decision. It’s essential to maintain transparency at all times about the situation of the home you’re inspecting. During Home Inspector training, you’ll be taught the value of transparency and clear communication with clients.
For example, you may find yourself working alongside a realtor that’s eager to make the sale. Having integrity means that if the inspection report comes up with issues, you must always be transparent about them to the client–putting them first. While the realtor may want to make the sale despite the issues, it is your responsibility to bring them to the clients’ attention regardless, allowing them to make the final decisions with a complete understanding of the home’s condition. Transparency is important in any role, but especially so when clients are making one of the most significant purchases of their lives and are entrusting you to provide all of the details needed to make an informed decision.
Are you ready to begin a Home Inspector Diploma program?
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Tips For Starting Your Own Business After Home Inspector TrainingJanuary 24, 2023
Home inspectors play a crucial role in the home-buying process by providing information to prospective home buyers about the conditions of the properties that they are interested in purchasing. These professionals carefully analyze every aspect of a property, including the electrical system, plumbing, roofing structure, heating, heating pumps, and the overall exterior and interior. A home inspector may also suggest solutions to problems they may see so that future homeowners can anticipate other costs associated with the house.
One of the great things about becoming a home inspector is that you can work independently and start your own business. However, starting a home inspector business can be challenging, so a clear plan needs to be devised and executed for the business to succeed. Are you considering starting your own business after home inspector training? Read on for some essential tips to consider.
Develop a Plan for Your Future Home Inspection Business
Every new business should have a plan set up to help guide the journey. A clear outline and goals will help drive your business idea forward after home inspector training. Your training will provide the knowledge and expertise you’ll need to thrive when starting your own business since you will have the skills to carry out jobs successfully.
A business plan will be useful for approaching banks and investors, walking them through your services, financial projections, marketing plans, and your overall strategy for achieving success. A good business plan must include the following components:
- An executive summary
- A description of your business
- Strategy and market analysis
- A good marketing and sales plan
- Your business management plan
- Descriptions of your services
- A thorough analysis of your competition
- Details on how you plan to operate your business
- Your financial needs and projections
- Documents and other items investors might want to see (permits, financial documents, marketing materials, etc.)
Effective Marketing That Sets Your Home Inspection Business Apart
Marketing is an effective way to promote your home inspection business so that home buyers are more likely to find your business instead of a competitor. Utilizing social media and a well-designed website will allow you to stand out from the competition.
Posting regularly and staying active on social media can help you build brand recognition as well as your following. Some ideas for social media posts include providing home buying and inspection tips to prospective clients and sharing customer reviews and testimonials. You can also share general content about your business and yourself, including any achievements from your home inspector courses. Some social media platforms you can make use of include Facebook, Instagram, and TikTok.
It’s also important to have a professional website for your business, where potential clients can find your contact information online, as well as other important details about your business, including prices, services, and more. Additionally, once you have a website, you can delve deeper into your marketing by creating a blog page with helpful information for clients, and you can optimize your site for SEO so that your business will be easier to find on search engines.
Contact Real Estate Agents After Home Inspector Training
Connecting with real estate agents can be mutually beneficial. Since real estate agents have access to multiple listings and clients interested in buying homes, they are in an ideal position to recommend your business to their clients. On the other hand, a home inspection is a critical part of buying a home, and real estate agents know that clients will need to have one conducted, so knowing a home inspector they trust and can recommend benefits them as well.
Maintain relationships with people you meet in your home inspector courses, as well as your clients and real estate agents you meet or have already worked with. This will help you meet more people in the industry and continue to build meaningful connections, and grow your network.
Do you want to become a home inspector?
Contact NATS to learn how you can get started.
Dangerous Mould: 3 Signs to Look For After Home Inspector TrainingNovember 22, 2022
Are you looking forward to a career as a home inspector? If so, you will play a crucial role in the safety of the public. Your primary objective as a home inspector will be to serve as a consultant for home buyers seeking to make an informed decision about the residence they’re considering. Your expertise ensures that they don’t dig themselves into a financial hole, purchasing a home that will require expensive repairs or updates. Most importantly, you’ll make sure that your clients don’t purchase a home that poses a risk to their health and safety.
What kinds of risks should you be on the lookout for? While there is plenty to be aware of, dangerous mould will be a chief concern. What exactly is mould? What signs will alert you to a mould problem in a house? Keep reading for the answers to all of these questions below.
What Is Mould?
Mould is a type of fungi that can easily grow and reproduce in oxygen. It thrives in damp areas. In a natural environment, mould actually serves an important purpose in the ecosystem, aiding the decomposition of dead plants, animals, and other organic materials. That being said, when mould spores attach themselves to a building, they can pose a serious risk to the health of inhabitants.
Mould contamination can exacerbate respiratory conditions like asthma and allergies. Skin conditions, post-nasal drip, and flu symptoms are also not uncommon. There are multiple species of mould, but Penicillium, Cladosporium, and Aspergillus are most commonly found in buildings. Here are three signs to watch out for after home inspector training.
A Rotten or Musty Smell in the Air Could Be a Sign of Mould
Odour is one of the most obvious indications of mould–the smell of a mould-contaminated area is pretty distinct. You might notice a smell that resembles rotting or an odour that can only be described as damp. It’s common for the smell to come from carpets, cling to furniture, and spread from air conditioning and heating equipment, as these are all areas where mould spores can easily thrive and reproduce. Be sure to take a deep breath upon walking into a home you’re inspecting, and pay special attention to mould-friendly surfaces and basements, which are vulnerable to flooding and excessive moisture.
Watch Out for Warped Walls After Home Inspection Training
Warped walls are a visible clue you can easily spot after home inspector courses. You may see discoloration on walls and ceilings, bubbling paint, peeling wallpaper, the appearance of dark spots, cracks, and the loss of the wall’s original shape. These effects are a sign that mould is growing behind the walls. Over time, mould can weaken a home’s structure, making it more vulnerable to damage. As you can imagine, this will lead to a rather expensive repair process down the line.
Be Aware of Past Water Damage
As a home inspector, you’ll learn that damage in a house can be sneaky, presenting very few evident signs like the ones discussed above. With mould, it can take years for any symptoms to show themselves. For this reason, it’s important to be as knowledgeable as possible of a house’s history to evaluate whether there is a risk of mould contamination.
Sometimes, information from sellers is limited–intentionally and unintentionally–so watch out for signs of water damage during your inspection, like flooding, discoloured walls, and damp walls. If you’re excited to learn more about home inspections, you’re in the right place. The Home Inspection Program at NATS is designed to address inspection methods for roofing, electrical, HVAC, plumbing, exterior, interior, and insulation in accordance with the Canadian Association of Home & Property Inspectors (CAHPI) standards.
Ready to become a home inspector?
Contact NATS for more information!